Privacy Policy

Effective Date: 13.06.2025

Foxalize ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, application, and services (collectively, the "Service").

By using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

We collect information in several ways to provide and improve our Service:

a. Information You Provide Directly

• Account information: Name, email address, username, and password

• Profile information: Company name, job title, and other optional profile details

• Project data: Translation keys, content, files, and other materials you upload

• Payment information: Billing address, payment method details (processed via secure third-party providers)

• Communications: Messages, feedback, and support requests

b. Information We Collect Automatically

• Device information: IP address, browser type, operating system, and device identifiers

• Usage data: Pages visited, features used, time spent, click patterns, and user interactions

• Log data: Access times, error logs, and system performance metrics

• Location data: General geographic location based on IP address

c. Information from Third Parties (if applicable)

• Social media platforms: Profile information when you connect social accounts

• Analytics providers: Usage statistics and performance data

• Advertising partners: Information about your interactions with our ads (if we use advertising)

• Payment processors: Transaction data and payment verification (if we process payments)

2. How We Use Your Information

We use your information for the following business purposes:

• Service Provision: To operate, maintain, and provide the Service features

• Account Management: To create and manage your account, and process payments if applicable

• Communication: To send service-related notifications, updates, and marketing communications

• Improvement: To analyze usage patterns, improve performance, and develop new features

• Security: To detect fraud, prevent abuse, and maintain system security

• Legal Compliance: To comply with applicable laws and regulations

• Marketing: To personalize content, and may include displaying relevant advertisements and conducting marketing campaigns

• Analytics: To understand user behavior and measure the effectiveness of our Service

• Operational Enhancement: To process content through AI and machine learning services for improved functionality

3. Information Sharing and Disclosure

We may share your information in the following circumstances, but are not required to do so:

a. Service Providers

We may work with trusted third-party service providers who help us operate our business:

• Cloud hosting and infrastructure providers

• Payment processors and billing services

• Analytics and performance monitoring services

• Email and communication platforms

• Customer support and help desk services

• Marketing and advertising platforms

b. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity.

c. Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests

• Protect our rights, property, or safety

• Investigate potential violations of our Terms of Service

• Prevent fraud or security threats

d. Operational Purposes

We may share your information with third-party service providers for operational purposes, including:

• AI and machine learning services for content processing and feature enhancement

• Translation and language processing services

• Data analysis and optimization services

• Content moderation and safety services

• Technical infrastructure and processing services

Such sharing is done only as necessary to provide and improve our Service functionality.

4. Third-Party Services and Integrations

Our Service may integrate with various third-party services that have their own privacy policies:

a. Analytics Services

• Website analytics providers for usage tracking and user behavior analysis

• Performance monitoring services for error tracking and system optimization

• User behavior analytics platforms for feature improvement

b. Advertising Services (if applicable)

• Search engine advertising platforms for marketing campaigns

• Social media advertising networks for targeted advertising

• Display advertising networks for remarketing and performance tracking

c. Business Services

• Payment processing services for billing management (if applicable)

• Authentication and database service providers

• Cloud storage and content delivery networks

• Email service providers for transactional and marketing communications

d. Operational and AI Services

• AI and machine learning platforms for content processing and enhancement

• Natural language processing services for translation and text analysis

• Content moderation and safety screening services

• Data processing and optimization platforms

• Technical infrastructure services for Service operation

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and collect information:

Types of Cookies:

• Essential Cookies: Required for basic functionality, authentication, and security

• Performance Cookies: Help us understand how you use the Service and improve performance

• Functional Cookies: Remember your preferences and personalize your experience

• Advertising Cookies: Used to display relevant ads and measure advertising effectiveness

• Analytics Cookies: Help us analyze usage patterns and user behavior

Managing Cookies:

• You can control cookies through your browser settings

• You can opt out of advertising cookies through industry opt-out tools

• Some cookies are essential for the Service to function properly

• Disabling certain cookies may limit your access to some features

6. Data Retention and Storage

We retain your information for as long as necessary to provide the Service and fulfill our business purposes:

• Account Data: Retained while your account is active and for a reasonable period after termination

• Usage Data: Typically retained for 2-3 years for analytics and improvement purposes

• Payment Data: Retained as required by law and for accounting purposes

• Legal Obligations: Some data may be retained longer to comply with legal requirements

• Backup Data: May be retained in backup systems for disaster recovery purposes

7. International Data Transfers

Your information may be processed and stored in countries other than your own, including the United States and other jurisdictions where our service providers operate. These countries may have different data protection laws than your country of residence.

We implement appropriate safeguards to protect your information during international transfers, including standard contractual clauses and ensuring our service providers maintain adequate security measures.

8. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure connections, access controls, and regular security audits. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the security of your account credentials and should notify us immediately of any suspected unauthorized access.

8.1. Service Data Considerations

Please be aware that:

• Security measures are continuously being developed and improved

• We recommend avoiding uploading highly sensitive or confidential information

• The Service may experience technical issues affecting data availability

• You should maintain independent backups of important data

• We are not liable for data loss or security issues that may occur during normal operation

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request information about the personal data we hold about you

• Correction: Request correction of inaccurate or incomplete data

• Deletion: Request deletion of your personal data, subject to legal and business requirements

• Restriction: Request limitation of processing in certain circumstances

• Portability: Request your data in a structured, machine-readable format

• Objection: Object to processing based on legitimate interests or for marketing purposes

• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at contact@foxalize.ch. We may require verification of your identity before processing your request.

You also have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) at www.edoeb.admin.ch

10. Marketing Communications

We may send you marketing communications about our Service, new features, and promotional offers, but only if you have consented to receive such communications. You can opt out of marketing emails by following the unsubscribe instructions in the email or by contacting us directly.

Please note that you cannot opt out of service-related communications that are necessary for the operation of your account.

11. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected information from a child under 16, we will delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email.

Your continued use of the Service after the effective date of the updated policy constitutes acceptance of the changes.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Foxalize by Catix GmbH

Email: contact@foxalize.ch

Address: Kriens, Switzerland

Company registration and legal information: catix.ch

We are committed to protecting your privacy while providing you with the best possible service. This policy reflects our dedication to transparency and responsible data handling.